Refund and Return Policy
We strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a straightforward return and refund policy:
- Return Window:
You have 30 daysfrom the date of delivery to initiate a return request. Products must be returned in unused, original condition with all packaging intact. - Return Process:
To return an item, please contact our customer service team at [[email protected]] with your order number. We will provide you with a return authorization and further instructions. Customers are responsible for return shipping fees unless the product is defective or incorrect. - Refunds:
Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable. - Non-Returnable Items:
Certain items such as custom or special-order products are not eligible for returns. Please check product details before purchasing. - Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately. We will arrange for a full refund or replacement at no extra cost. - Exchanges:
Exchanges are subject to product availability. If you would like to exchange an item, please follow the return process and place a new order for the replacement.
For any questions or concerns about our return and refund policy, feel free to contact us at [[email protected]].